*** Buy one get one 30% off - offer applies to all single pullers and presses *** VAT-free prices outside the UK ***

Shipping & Taxes


Customers in the UK

Domestic orders will be dispatched by Royal Mail RM24 (First Class).  We dispatch orders on Monday, Wednesday and Friday. 

Delivery time is typically within 1-2 days of dispatch but can be a bit longer during peak periods. 

We provide free tracking for orders over £50 and as an upgrade option at checkout for orders under £50.   We have anecdotal evidence that Royal Mail prioritise tracked parcels over non-tracked parcels.  


Customers Outside the UK

We spent early 2023 experimenting with several international shipping providers to find the right balance of reliability, speed and low cost for our customers. 

We are currently using DHL's tracked international service GlobalMail.  We continue to use Royal Mail for Australia and New Zealand.

Delivery times vary greatly from location to location and from week to week, but as a guide, we are typically seeing Royal Mail & DHL are delivering to Western Europe in 7-10 days, USA in 10-15 days, and elsewhere in 10-30 days.

These times are not guaranteed, but if delivery runs significantly longer with no sign of progress, we will offer a refund or replacement.  Delivery in the EU is faster when taxes are pre-paid (possible only through our ebay and Amazon stores, see notes in 'Taxes' below).

Please be assured that we work hard to ensure a smooth delivery and in the rare event that there is a problem we will work with our customers fairly and amicably to find a solution. 



For our customers in the UK, the price you see includes VAT.

We will not charge VAT (sales tax) to buyers outside the UK.  That means that the prices that customers outside the UK see on our website are 20% lower than for customers inside the UK.  Our website is configured to display prices excluding VAT when it knows that the customer is outside the UK.  There is a banner at the bottom of the page that can be used to select your country and currency.  In any case, the total will be correct at checkout once the delivery address has been entered.

Our customers outside the UK may be asked to pay import fees or taxes by their own country when the tools arrive.  If applicable, the delivery company will contact you to inform you of how these fees can be paid online. 

Taxes and fees vary by country; in the USA they will usually be zero, in the EU tax is typically around 20% and a further administration fee of around 5-10 Euros is added.

Customers in the EU that prefer to pay their tax up front can do so via our ebay store  or our Amazon store (navigate to sellers other items from these links).  Our ebay store includes nearly all of our products while the Amazon store only has individual tools, not our kits.  The prices displayed on our ebay and Amazon stores include all taxes, nothing more will be charged on arrival.  This has the additional benefit of speeding up delivery.